To provide and improve products and services for clients:

• • Names and contact details
• • Addresses
• • Gender
• • Occupation
• • Payment details (including card or bank information for transfers and direct debits)
• • Transaction data (including details about payments to and from you and details of products and services you have purchased)
• • Usage data (including information about how you interact with and use our website, products and services)
• • Video recordings
• • Audio recordings (eg calls)
• • Records of meetings and decisions
• • Account access information
• • Website user information

For the operation of client or customer accounts:

• • Names and contact details
• • Addresses
• • Purchase or service history
• • Account information, including registration details
• • Information used for security purposes
• • Marketing preferences
• • Technical data, including information about browser and operating systems

For information updates or marketing purposes:

• • Names and contact details
• • Addresses
• • Profile information
• • Marketing preferences
• • Purchase or account history
• • Website and app user journey information
• • IP addresses

For research or archiving purposes:

• • Names and contact details
• • Addresses
• • Purchase or client account history
• • Website and app user journey information
• • IP addresses

To comply with legal requirements:

• • Name
• • Contact information
• • Identification documents
• • Client account information
• • Health and safety information
• • Any other personal information required to comply with legal obligations

For recruitment purposes:

• • Contact details (eg name, address, telephone number or personal email address)
• • Date of birth
• • National Insurance number
• • Copies of passports or other photo ID
• • Employment history (eg job application, employment references or secondary employment)
• • Education history (eg qualifications)
• • Right to work information
• • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• • Security clearance details (eg basic checks and higher security clearance)

For dealing with queries, complaints or claims:

• • Names and contact details
• • Addresses
• • Call recordings

Consent

We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time.

Contract

We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation

We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.